Information
Answers to the most frequently asked questions.
How do I place an order?
Add products to your cart, enter your delivery address and pay by card. You will receive an order confirmation with a tracking link by email and/or SMS.
Do I need to register?
Yes, you need an account to place an order. Orders can be placed by persons aged 18 or over.
Can I track my order?
Yes, the tracking link is sent with your order confirmation.
Can I cancel my order?
If your order hasn’t shipped yet, contact us: orders cancelled before dispatch are refunded in full, including the delivery fee. Once the order has shipped, the return conditions apply.
How can I pay?
Only online by bank card, through the secure payment page of a bank or licensed payment provider. The amount is charged when you place the order. Cash on delivery is not available.
Is paying by card safe?
Yes. FitShop does not store your card details: the payment is processed in the secure system of the bank or payment provider.
How much does delivery cost?
The fee depends on the delivery zone (Tbilisi or the regions) and on the order total; above a set order total, delivery is free. You will see the exact fee at checkout after entering your address.
How long does delivery take?
1–2 working days in Tbilisi and 4–6 days in the regions. These are estimates.
Do you deliver outside Tbilisi?
Yes, throughout Georgia. Deliveries are carried out by partner courier companies via the Quickshipper.ge platform.
What if my package arrives damaged?
Record the damage with the courier and notify us immediately, within 2 working days at the latest.
What if the courier can’t reach me?
If delivery fails because of incorrect or incomplete details, or because we could not reach you, you will need to cover the cost of redelivery. Please provide an accurate address and phone number when ordering.
For full details, see the Delivery page.
Can I return a product?
Yes, within 14 calendar days of receipt and without giving a reason, if the product is unopened and unused and its factory packaging is intact.
Can I return an opened product?
No. For reasons of hygiene and health protection, opened or seal-broken products cannot be returned. Perishable products, products with a short shelf life, gift cards and vouchers cannot be returned either. Defective, expired or incorrect products are the exception.
What if I received a wrong, defective or expired product?
Contact us as soon as you notice the problem, preferably with a photo. We cover the cost of the return and of the original delivery, and you choose: a replacement with the same product or a full refund.
How do I return a product?
Email info@fitshop.ge or call +995 32 2 07 72 00 with your order number and the product you want to return. We will send you instructions; the product is returned by courier or in person to the agreed address. If you changed your mind, you pay the return shipping.
When will I get my money back?
No later than 14 calendar days after we receive your return notice, to the same card you paid with. We may withhold the refund until we receive the product back or you provide proof that you sent it. Your bank may need a few more working days to show the refund.
For full details, see the Returns page.
Are your products authentic?
Yes. We sell only original products, nothing of unclear origin, and every product is traceable to its supplier.
Can I buy products in person?
Yes, at the receptions of Vortex Fitness gyms (Arena, Didi Digomi, Gldani) and in the smart vending machines in Vortex Fitness gyms.
Why does the label or photo differ from the website?
The manufacturer or supplier may update the packaging design or change the composition without notifying us in advance. The most accurate information on composition is on the original label, so always read it before use, especially if you have allergies, intolerances or dietary restrictions.
Can you help me choose a product?
Yes. Write to us or call: we will help you choose based on your goal and explain how to take the product.
Should I consult a doctor?
Food supplements are not medicines. Consulting a doctor before use is recommended, especially during pregnancy or breastfeeding, in the case of a chronic illness, or while taking medication.
Why do you need my personal ID number?
We process it only to issue tax documents and waybills and to identify the recipient on delivery. It is not used for marketing or any other purpose.
How do I stop receiving marketing messages?
At any time and free of charge: via the unsubscribe link in any email, by following the instructions in the SMS, or by writing to info@fitshop.ge.
Do you share my data with third parties?
Only as much as necessary, for example with the courier company for delivery and the bank for payment. We never sell your data. See the full list in our Privacy Policy.
How do I delete my account or my data?
Email info@fitshop.ge or call +995 32 2 07 72 00. We will respond within 10 working days. By law, we keep transaction data for 6 years, so it cannot be deleted before then.
How can I contact you?
info@fitshop.ge · +995 32 2 07 72 00 · daily, 09:00–21:00
